Free Shipping

For a LIMITED TIME with Discount Code "DKZQ9JDV578Z" area of Richmond Hill, Ontario will enjoy a FREE DELIVERY regardless of the purchase amount. 

We shall do our best to ship orders by the next business day.  We use Canada Post as our primary shipping provider.  We also offer free shipping for orders over $80 before tax for some area, check out by entering the postal code.

Primalcare reserves the right to change or discontinue the free shipping promotion at any time without notice. 

For unforeseen circumstances such as snowstorm, Primalcare reserves the right to postpone an order. 

Contactless Pick Up Orders

Once the order is packed and ready for pick up, we will send you a confirmation e-mail for pick up arrangement. Stay safe in your car and order will bring to your vehicle.

Pick up is available AFTER you receive a confirmation email
Notify Primalcare upon arrival and wait at the front door 
Wear a mask to protect yourself

Shipment Tracking

As soon as your order is shipped, you will receive tracking details from Canada Post.  

Back-orders and Prepaid Orders

Although the majority of our items are in stock and ready to be shipped, we do occasionally encounter delays. If your order can not be fulfilled within 5 business days, we will contact you for special arrangement and prepaid orders will be fully refunded upon request.

For international order, please contact

Damaged product return 

Products are non-returnable except for product damaged in delivery, please contact us for return application.  We reserve the right to request a photo of your damaged parcel for further arrangement. Items may not be returned after 7 days